yachting.com Reviews

626  Great
TrustScore 4 out of 5

3.8

In the Travel Agency category

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Rated 2 out of 5 stars

Helpful, but issues, especially for U.S. customers.

The team at yachting.com is helpful, and their website is great, but as an American customer, there were serious deficiencies that they should be much more upfront about. The website indicated that deposit insurance was included with the purchase, but it didn't cover an American purchaser. I got an email indicating that I didn't get the included insurance after id made the first payment on the contract, and nothing more, despite asking for some kind of refund for insurance costs. There were also hidden costs that you only find out about after making a booking on the website.
Finally, after finalizing the booking and payment and getting close to the charter timing, Yachting.com essentially left me hanging - slow or no responses to email requests. Thankfully I reached out the the charter company that my charter was actually with, and had an excellent experience with them directly. Do yourself a favor and do some research to find charter companies in the area you're planning to go, and deal with them directly from the start.

I did give yachting.com this feedback in an after-charter survey and to their credit they did respond to apologize. They even offered a €100 voucher for future charters within 6 months... But my advice above stands. I won't be taking them up on their offer, because I'll save more than that by dealing directly with charter companies.

Date of experience: June 13, 2023

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Rated 5 out of 5 stars

Practice course with yachtig.com

Practice course with yachtig.com in Croatia. One week full of learning and testing all relevant knowledges about yachting in real situations and mainly practicing steering the yacht. Great skipper shared maximum of his experiences, gave us a lot of practical advices to help us drive the yacht safely and with the pure joy of sailing. I'd definitely recommend this course to other who wants to become a skipper!

Date of experience: May 11, 2021


Rated 5 out of 5 stars

Best boat trip

Best boat sailng trip, 5 persons via Bavaria 34 from Pitter charter, very usefull person and competettition. A bit changeable weather, but every day we bathed and of course we also sailed. Satisfaction with the ship, everything clean, worked as it should.

Date of experience: September 28, 2020

Reply from yachting.com

Thank You for sharing the details, it is always helpful for us and useful while planning the future trips...

Yachting.com team


Rated 5 out of 5 stars

Yachting.com helped us organize the…

Yachting.com helped us organize the best trip of the best! I appreciate their will to help in relaying the boat rental dates from May to October (due to Spring restrictions and cancelled flights). Everything went as expected and not giving up paid off more than enough.

Date of experience: November 11, 2020

Reply from yachting.com

Dear Filip,

We are happy to see such positive feedback.. We always advocate for client in case of postponing the charter - especially in 2020 season it was our "daily bread".

Team Yachting.com


Rated 5 out of 5 stars

Mallorca - perfect sailing trip

Last week we had the postponed sailing trip from 2020 (because of the COVID situation in 2020) and the first time we sailed in Mallorca. Although we were scared, that border had could be closed again, finally, everything was perfect. Nice sea, warm water, the weather was OK and finally good catamaran Lagoon 40 - SUNRISE. Only small details - the engine on the outboard had a dirty fuel filter, so we had to change a whole engine. The biggest support we had from a local charter company, I mean it is important to have contact direct in the port, not only in the brokerage company. The first time we used check-in video - a good idea, its saves time and gives everybody a chance to return to problematic issues during the sail.

Date of experience: September 15, 2021

Reply from yachting.com

Hello, thank you very much for your detailed review. Well noted. We are glad that you enjoyed your charter. :) team Yachting.com

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Rated 2 out of 5 stars

NO BOAT REVIEW feature

rented boat and on arrival it was without 1 of 2 sails, later we found troubles with engine gears and anchor winch...yachting.com unable to reach by phone....the biggest problem is that there is NO BOAT REVIEW feature, can't leave a comment on individual boat experience

Date of experience: August 14, 2021

Reply from yachting.com

Hello, we are very sorry for this unpleasant experience you had. If you wish, please provide us with more details via e-mail and we will proceed with official refund claim to the charter company. We will also put note in our internal system to this charter company and be careful in the future with booking with them them. You can leave online review on their account mentioning the boat you had.
Sorry you could not reach us. On Saturday we are online from 8:00 to 12:00 and from 15:00 to 19:00, otherwise from 8:00 to 18:00 during the week. If you could not reach us in these times, we can check what was the issue.
Thank you for your feedback and again, we are sorry for all troubles.
Team Yachting.com


Rated 4 out of 5 stars

I had a good experience with courses…

I had a good experience with courses organized by Yachting.com. Regarding theory all was good, except for "weather part" which was completely different to the exam.
Regarding the practical course, we were "trained" by Lea Princova, please change this instructor for future. We did very little during the course, we were sailing MAX 3 hours a day, majority of our questions was without answer. We got no course for sailing. For question where we are going we got answer "there" with finger pointing somewhere ahead of us. We got no information about where the safety staff such as life vests or harnesses is stored. No proper info about manipulation with electricity equipment, motor etc. This instructor seriously damaged the experience for us and taught us very little, which I am very sorry for as we could use the week much much better.
Thanks,
Iveta Hornackova

Date of experience: July 17, 2021

Reply from yachting.com

Hello dear, thank you very much for your feedback. You were already in touch with us also via e-mail regarding this matter and we would like to ensure you again, that we took it into consideration and we no longer cooperate with this instructor. Hopefully your next yachting experience with us will be without any troubles. Looking forward to welcome you on board! :) kind regards, yachting.com


Rated 5 out of 5 stars

Prestige 50 fly Serendipity from Sibenik

Prestige 50 fly Serendipity from Sibenik with captain Dado. Excellent boat quality, great, very experienced and pleasant captain, fun on seabob. NCP&mare as well as yachting.com service kind and professional, as usual 😊

Date of experience: September 08, 2021

Reply from yachting.com

Hello, thank you very much! We appreciate it! :)
Your team yachting.com

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Rated 4 out of 5 stars

Boat booking via hausboty.cz was okay…

Boat booking via hausboty.cz was okay with kind and opened communication although the stay was postponed for one year due to COVID pandemic. The only improvement opportunity I see in area of introductory training at AhojCzarter, where the staff was quite loaded (takeover of all the boats on saturday) and not really fluent in English. Being an absolute beginner, I would appreciate deeper and more thorough training than provided. On the other hand the staff was open, helpful and atmosphere friendly and very good. So overall it was great experience.

Date of experience: July 28, 2021

Reply from yachting.com

Hello dear, thank you for your feedback! We are happy, that you were satisfied with our service and we will let our partner know, that they should consider improvement of their training of clients before onboarding. Looking forward to welcome you next time on board! :) kind regards, team yachting.com


Rated 1 out of 5 stars

Really bad experience

Really bad experience. Please don't trust this agency. The promised me some terms for yachting exam in November, but I still didn't get nothing!! I call them lots of time but, they ignore me. Really arrogant and ignorant company.

Date of experience: February 07, 2022

Reply from yachting.com

Hello, we are very sorry for your bad experience. Unfortunately, the demand for this term was not high enough, so we can only confirm terms of exam where would be enough people. If you tried to reach us, it was maybe outside of our office hours, or maybe there was some technical issue.
Once again, we are very sorry for any inconvenience and please feel free let us know if we can help you in this matter.
Team Yachting.com


Rated 3 out of 5 stars

When returning the boat to the charter…

When returning the boat to the charter company, a loose railing was found and payment of EUR 250 was required. We contacted yachting.com because we did not damage anything, but we still had to pay the required price, yachting. com didn't help us.

Date of experience: June 28, 2021


Rated 5 out of 5 stars

This was a skipper licence C training

This was a skipper licence C training. Our mentor, skipper and examiner in one person, Jiri Pacák, was perfectly balanced in lecturing, teaching and showing all in personal example.I feel now much comfortable in sailing, mooring, docking or possibly solving critical situations.
I can strongly recommend this course and Jiri Pacák as a skipper particularly. Well organised, yachting.com!

Date of experience: May 04, 2021

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Rated 1 out of 5 stars

The most expensive and faulty ship (3…

The most expensive and faulty ship (3 years old - broken fenders, ripped bumpers ... we were ashamed to use it), which we have rented for the last 20 years. With Le Boat never again. Due to repairs, we could not use the ship 1 all day and another half day to sail. No apology in the shipyard, no compensation .... From the 4th day we had to open the engine compartment every day and clean the filters !!! Sometimes twice a day!
At the upper rudder, oil flowed on the floor for 9 days - the mechanic told us that it is okay to wipe it off .... not to mention a non-functional shower and air conditioning ...
crew of Horizon 4, Hesse 9. - 19.6.

Date of experience: June 26, 2021

Reply from yachting.com

Hello, this needs to be communicated with the charter company directly. We can help to address your complains directly to that company and communicate on behalf of you. Charter company will consider complains and issue the compensation for the charter. We are ready to assist. Yachting.com


Rated 4 out of 5 stars

Experience with charter Euroyacht.

Communication with Yachting.com was excellent. The situation on the spot was different - the boat under Euroyacht fleet was not ready for takeover by appointment - the front sail was missing, the zip on the sprayhood was defective, the stopper for the front sail was missing, the on-board computer showed bad values, overall the boat was in poor condition.

Date of experience: November 11, 2020

Reply from yachting.com

Dear Tomas,

Thank you for sharing. If the yacht is in such a condittion, we´re taking a note and mentioning it when it comes to offers and bookings. Next time we´ll find you a better option.

Yachting°com


Rated 2 out of 5 stars

Bad beginning and Good final experience

Bad beginning and Good final experience

It was very difficult to receive answers from our contact at yachting.com, specially by whatsapp (never reply or late replies), that difficulted our planning (we were first time travelers using a boat).

Fortunately some days before our departure we received a direct contact from the supplier and the communication was good.

The rental went well. Great skipper and a good boat!

Date of experience: July 12, 2021

Reply from yachting.com

Hello, thank you for your feedback. We communicate mainly via phone and email and our Sales colleagues replies on the whatsup too. We recommend to call or email us in the future. We are sending all needed documents about marina and the boat via email in advance. We are glad your charter went well and we hope you will have a better experience next time. Have a nice day, yachting.com


Rated 5 out of 5 stars

For the first time I rode a boat on a…

For the first time I rode a boat on a flashlight (Minueto eletrik). We had to pay attention to its charging and turn off unnecessary appliances in time. Acceleration was weaker than motor boats. The boat was very well equipped and provided the participants with a beautiful experience.

Date of experience: June 23, 2021

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Rated 5 out of 5 stars

Perfect work 👏🏻👏🏻

Perfect work 👏🏻👏🏻, +Croatian insurance was good choice, we broke one of the window, and no deposite lose. Weather was fantastic, good windy, low people, empty sea 👍🏻👍🏻
Thank you!

Date of experience: September 28, 2020

Reply from yachting.com

We are happy with your nice experience and untouched deposit :)

Tahnk you,
Yachting.com team


Rated 5 out of 5 stars

Mrs Hana Fialová working in…

Mrs Hana Fialová working in Houseboats.cz company is excellent !

We like the boats which company offers and allways it is great adventure !

We can recommend this company and these boats to everybody.

Date of experience: August 10, 2021

Reply from yachting.com

Hello dear, thank you very much for lovely feedback! Yes, we love our Hanka, she is great! :) She is definitely looking forward to help you with your next adventure. Team Yachting.com


Rated 2 out of 5 stars

We ordered a boat from Navigare in the…

We ordered a boat from Navigare in the port of Trogir. When we arrived at the place, they told us that unfortunately our ship was not there and that we would get another one. Before leaving, I made sure 2 that the ship was in order and that it would be in port. Everyone confirmed that it is. In the end, we got another and bigger ship, which unfortunately was not sufficiently prepared and had a lot of shortcomings. Some equipment was missing. Because it was really big 64, we had a problem mooring in all ports and, if so, for a very high price. When we returned to the port, colleagues from Sweden had the same experience. By no means do I recommend this company, which is in Trogir !!!

Date of experience: November 13, 2020

Reply from yachting.com

Dear Lubos,

We are sorry for Your experience. It´s not common procedure, especially with Navigare - a company that do not have these problems often and if so, knows how to handle them. Thank You for sharing the story, we will definitely keep it in mind when it comes to Trogir..
We believe that next time everything is properly prepared - something yachting.com can help with.

Team Yachting°com