Helpful, but issues, especially for U.S. customers.
The team at yachting.com is helpful, and their website is great, but as an American customer, there were serious deficiencies that they should be much more upfront about. The website indicated that deposit insurance was included with the purchase, but it didn't cover an American purchaser. I got an email indicating that I didn't get the included insurance after id made the first payment on the contract, and nothing more, despite asking for some kind of refund for insurance costs. There were also hidden costs that you only find out about after making a booking on the website.
Finally, after finalizing the booking and payment and getting close to the charter timing, Yachting.com essentially left me hanging - slow or no responses to email requests. Thankfully I reached out the the charter company that my charter was actually with, and had an excellent experience with them directly. Do yourself a favor and do some research to find charter companies in the area you're planning to go, and deal with them directly from the start.
I did give yachting.com this feedback in an after-charter survey and to their credit they did respond to apologize. They even offered a €100 voucher for future charters within 6 months... But my advice above stands. I won't be taking them up on their offer, because I'll save more than that by dealing directly with charter companies.
Date of experience: June 13, 2023